Shipping
Order Processing & Shipping Times:
Orders received after 12 p.m. EST will not be processed until the following business day. Most orders ship within 1-2 business days from the date the order is received. Certain items may require custom packaging and may include a special packaging fee, as noted in product details. These items will require additional processing time for delivery.
Due to size and/or weight limitations, some items cannot be shipped to Alaska, Hawaii, and U.S. Territories, APO/DPO/FPO addresses or to PO Boxes. Should a problem arise when processing your shipment to an APO/DPO/FPO address or a PO Box, we will contact you to make alternate delivery arrangements.
Need your order in a hurry? For an additional fee, we offer two expedited shipping options.
| Shipping Method* | Lower 48 States | Alaska, Hawaii, U.S. Territories |
| Standard Shipping | 2-5 business days | 5-10 business days |
| Expedited Shipping | 1-3 business days | Not Available |
Rush Shipping is not available to Alaska, Hawaii, U.S. Territories, or APO/DPO/FPO addresses.
Orders shipping to Alaska, Hawaii, U.S. Territories, or APO/DPO/FPO addresses do not qualify for promotional shipping prices.
*Some delivery services may not be available to rural addresses. Should a problem arise when processing your shipment, we will contact you to make alternate delivery arrangements. Saturday delivery is not guaranteed.
Shipping Promotion Guidelines: Free Standard shipping applies to orders meeting the required minimum purchase amount, less shipping fees and/or sales tax fees applied to purchase.
Signature-Required Shipping: Orders over $250 and orders containing one-of-a-kind, irreplaceable items, will be shipped requiring a signature for delivery; UPS will not deliver the package without obtaining a signature. If you would like your order under $250 shipped signature-required, please include a note to that effect in the “Customer Notes” field on your order.
Alaska, Hawaii, and U.S. Territories: We will ship to Alaska, Hawaii, and U.S. Territory addresses using the United States Postal Service. Rush Shipping to these destinations is not available.
APO-FPO Addresses and PO Boxes: We will ship to APO/DPO/FPO addresses and PO Boxes using the United States Postal Service. Shipping to APO/FPO address and PO Boxes may cause a slight delay in delivery.
Should a problem arise when processing your shipment to an APO/DPO/FPO address or a PO Box, we will contact you to make alternate delivery arrangements.
International Orders: At this time, fireandice.com can only process orders within the United States. If you would like to place an order from outside of the United States, please call our Customer Service Department at +1 (844) 427-1010 x125 and we will be happy to assist you.
