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Terms and Conditions


Treasures program Membership (“Membership”) is open to U.S. residents of at least 13 years of age. By joining the program, you represent that you are at least 13 years of age or older and by using this program, you agree to the terms and conditions of the program. Your Membership is nontransferable and is subject to present and future program rules. Your Membership is valid only at participating Fire & Ice retail store locations and at Fireandice.com. Enrollment begins upon activation in store, on the day of enrollment. Employees of Fire & Ice are not eligible for Membership in the Treasures program.


As a member of the Treasures program, earn 1 point (“Point”) for every $1 you spend on almost any purchase when you show your Membership Card (“Membership Card”) at the time of purchase in store, or when you enter your Member ID or phone number online for Fireandice.com purchases. Points will post to your account immediately. Earn additional Points through special offers and promotions. Points calculations are based upon dollars spent at checkout on eligible purchases less any amount spent on Non-Qualifying Items (below). When products are returned to the store or by mail, Points will be deducted from your Treasures program account for that purchase/return. Points apply only to the first Membership Card scanned in connection with any purchase. Membership Cards, Points and Vouchers have no cash value. Membership Cards and Points are nontransferable. Lost or stolen Membership Cards can be replaced. You can still earn points for purchases by providing a valid phone number at the time of purchase. Fire & Ice is not responsible for communications, including Vouchers, lost due to change of address or other contact information. Other restrictions or exclusions may apply. Points calculations are based upon dollars spent at checkout on eligible purchases less any dollars spent on sales tax, state fees, shipping charges, delivery charges, the dollar amount of any promotional Gift Card offer with purchase, or other excluded charges. Points are not added to your Account for dollars spent on certain products or services and Gift Cards. Points are not added to your account for the amount of any vouchers redeemed or discounts.


For every 250 points you earn in the Treasures program, you will be eligible to receive Vouchers (“Voucher[s]”) redeemable for a $15 discount off your future purchase of any eligible products or services at participating Fire & Ice retail store locations. Vouchers are redeemable toward online purchases. 250 points are automatically deducted from your account for every $15 Voucher value issued to you. Vouchers will be issued electronically approximately 3-5 weeks after reaching the issuance level. Vouchers are coupons for discounts off future in-store purchases. Vouchers may only be redeemed for a discount off purchase amounts equal to or greater than the amount of the sum of the Vouchers presented for redemption at Fire & Ice retail stores, excluding tax. Vouchers may be used in conjunction with most other discounts or offers toward the purchase of products not to exceed purchase amount. Vouchers have no cash value and no change will be given for Voucher redemption. Vouchers may only be used once. You may be notified of additional ineligible products and services. Lost, stolen or expired vouchers can be replaced. Other restrictions or exclusions may apply. Fire & Ice is not responsible for communications, including vouchers, lost due to change of address or changes in other contact information. Vouchers are not valid on prior purchases, certain products and services, purchase of Gift Cards or for tax or state fees. Vouchers are not redeemable for cash and no change will be given for voucher redemption.

Online Voucher Redemption

When making an online purchase, you will have to notify our online Customer Service Department that you would like to use your vouchers toward your online purchase. Please be advised that the amount authorized to charge will temporarily be greater than the total amount charged to your credit card. For questions regarding online voucher redemption, please contact us prior to making your purchase either by e-mail at customerservice@fireandice.com or by phone, call 1-844-427-1010 x125.

Non-Qualifying Items

Fire & Ice Treasures points will not be earned for the following: Fire & Ice Gift Card purchases, purchases paid by Voucher (you will not earn Points for the value of the Voucher), sales tax, state fees, shipping charges, delivery charges, jewelry repairs, watch repairs, restringing and appraisals, other excluded charges, and certain items that are excluded in particular promotions. Other exclusions may apply. Treasures vouchers may not be redeemed for discounts off the following items: prior purchases, purchase of Gift Cards, for tax or state fees. Other exclusions may apply.

Membership Cancellation, Modification, and Termination

You may cancel your Membership at any time by notifying us by mail, e-mail, or telephone. Cancellation may take from 3-5 weeks to finalize. Fire & Ice may, at any time, terminate or modify the Treasures program and program rules without any further obligations to members. If your Membership is cancelled, vouchers will be issued for accrued points that remain in the account. Any points remaining under 250 will be forfeited. Partial Vouchers will not be issued. Fire & Ice reserves the right to terminate your membership, in its sole discretion.

Contact Information

For information about your Account, contact us with your Phone number. You can contact us by mail at: Fire & Ice Treasures program, P.O.Box 4705 Lutherville , MD 21094-4705 . By e-mail, contact us at customerservice@fireandice.com. By phone, call 1-844-427-1010 x125.

General Program Information

The Treasures program is brought to you by Fire & Ice. By becoming a member of the Treasures program, you agree to receive advertising, marketing materials, and other communications from Fire & Ice. Fire & Ice does not sell or share customer information with third parties outside of Fire & Ice who may want to market to you their own products and services. Membership rules are void where and to the extent prohibited by law. Taxes may apply where required by law.

Revision Date: 10/15/2015

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